In An Emergency

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If you ever feel you are in immediate danger then you should contact the Emergency Services (Police, Fire, Ambulance, etc) on 999. This number is for when you feel your life or someone else’s may be at risk.

If it is not an emergency then you can log a report with; or ask for advice from, the police by calling: 101.

If you are hearing impaired you can register your mobile phone to text the police on: 999 using EmergencySMS. You MUST register before this service will work.

There are many other situations where you may feel that you need help immediately that do not involve the emergency services. If you ever feel alone or depressed for example, then you may feel like you need to speak to someone. There are many organisations you can contact for advice that are free, impartial (this means unbiased) and confidential (this means they won’t tell anyone else). Here are a few below:


Meic is the helpline service for children and young people up to the age of 25 in Wales.

From finding out what’s going on in your local area to help dealing with a tricky situation, Meic will listen even when no-one else will. We won’t judge you and will help by giving you information, useful advice and the support you need to make a change. Contact us in Welsh or English – it’s up to you! We are open 8am to midnight, 7 days a week. You can contact us by phone, SMS text and instant messaging. Meic is confidential, anonymous, free, and just for you.

Free phone: 0808 80 23456           SMS Text: 84001       IM/Online chat: Instant Messenger


The Samaritans’ website says: Talk to us any time you like, in your own way, and off the record – about whatever’s getting to you. You don’t have to be suicidal. Find out why our service works and what you can expect when contacting us. If you have any concerns about our service before you try it, hear from others about how we’ve helped them. Please don’t suffer alone.

Whatever you’re going through, call us free any time, from any phone on 116 123. We’re here round the clock, 24 hours a day, 365 days a year. If you need a response immediately, it’s best to call us on the phone. This number is FREE to call. You don’t have to be suicidal to call us.

You can also e-mail:


Please DO NOT contact the WICID Nan if you need to speak with someone urgently as we can take up to 72 hours to respond. The WICID Nan is intended to give information and to signpost you on to further support, but it is NOT a helpline.