In an emergency
You should always call 999 when it is an emergency, such as when a crime is in progress, someone suspected of a crime is nearby, when there is danger to life, or when violence is being used or threatened.
If you are deaf, hard of hearing or speech impaired then you can text 999 but you have to register your phone to access this service.
If it’s not an emergency then you should call 101. If you are deaf, hard of hearing or speech impaired then you can text: 18001 101.
You should call 101 to report crime and other concerns that do not require an emergency response. For example, if:
- Your car has been stolen
- Your property has been damaged
- You suspect drug use or dealing in your neighbourhood
- Give the police information about crime in your area
- Speak to the police about a general enquiry
Reporting crime and victim support
Being a victim of any type of crime is a very distressing and possibly horrifying experience. There are any number of different types of crime that you could have been a victim of; a few examples include: domestic violence, discrimination, theft, etc.
Whatever the crime that has taken place against you, the effects can be long lasting and emotional; feelings can include shock, anger, fear, guilt and loss of confidence.
It is important that you seek support if you have been a victim of crime, or if you have witnessed a crime. The 101 non-emergency, Police number will be able to advise you on where to access support as a victim but the following organisations can also support you:
- Crime Stoppers – 0800 555 111
This number is free, no-one will ask you your name, you will not be traced and you will never have to go to court. You can find out more at: Crime Stoppers.
- Victim Support – 08 08 16 89 111
Victim Support is an independent charity, so you can talk to them whether or not you have reported the crime to the police, and their support is free and confidential. It doesn’t matter when the crime took place – you can access their support at any time, and for however long you need it. You can visit their website for opening times, British Sign Language Service and other useful information: https://www.victimsupport.org.uk/
Victim Support also has a dedicated Youth support service which you can access here. There is also a section for Parents and Carers.
Victims’ Information Service – https://www.victimsinformationservice.org.uk/
The Victims’ Information Service is a UK Government Initiative that signposts victims of crime to the correct support. The main Government website also contains further services of support if; for example, a prisoner is contacting you, your attacker is about to be released from prison, etc.